The Uganda Electricity Distribution Company Limited (UEDCL) has embarked on a countrywide effort to connect 225,000 new customers to the national grid over the next eight months, following the license it received from the Electricity Regulatory Authority (ERA) on December 31, 2024.
According to UEDCL Managing Director Paul Mwesigwa, the utility has already begun making new connections as of April 2025, with a focus on three-phase and no-pole household connections. He confirmed that the required meters are available and the online application platform is fully functional, eliminating the need for middlemen.
UEDCL has also completed the replacement of 116 faulty transformers, inherited during the April 1 transition. These transformers ranged from 25kVA to 1MVA and were spread across various districts, improving power reliability and access in affected communities.
In May, the company commenced a program of planned nationwide power shutdowns to facilitate infrastructure upgrades, in coordination with Uganda Electricity Transmission Company Limited (UETCL). Key substations under maintenance include Mutundwe, Namanve, Kawanda, Nkenda, and Mbarara North.
Under a UGX 274 billion (USD 74 million) capital investment budget approved by ERA, UEDCL will undertake major infrastructure projects, including line refurbishments, substation upgrades, and the installation of 518 transformers in high-demand areas before the end of 2025.
To enhance customer service, the utility has established round-the-clock customer support channels, including a dedicated contact center and a strong presence across digital platforms such as WhatsApp, Instagram, LinkedIn, TikTok, and YouTube.
Training efforts are ongoing at the company’s Njeru Training Centre, with 96% of the workforce already deployed countrywide. The remaining 4% of specialized skills will be sourced externally.
Despite the progress, UEDCL is grappling with increased incidents of vandalism and illegal power connections, particularly in Nakasongola, Luwero, Mityana, and Mukono. These acts have not only increased operational costs but also compromised community safety and the company’s reputation.
“We urge the public to report any suspicious activities through our toll-free numbers or via local authorities,” stated Mr. Jonan Kiiza, Head of Corporate and Stakeholder Affairs.
In response, UEDCL has scheduled community outreach barazas in affected areas such as Wabigalo, Katugo, Kakoge, and Nakasongola to increase public awareness and stakeholder engagement.
UEDCL reaffirmed its commitment to building a resilient, efficient, and safe electricity distribution network, acknowledging the public’s support and patience as it implements long-term improvements across the sector.