The Inspectorate of Government (IG) handled a total of 320 disputes under the function of the ombudsman over the year ended June 2022.
Most of these complaints arise from misunderstandings between the public servants and their supervisors and they include abuse of authority, victimization, employment disputes, and non-payments among others.
The Ombudsman is an officer appointed and charged with ensuring that the rule of law and good governance are maintained by public officers, through investigation of administrative practices of public officers, apart from the anticorruption and accountability functions of the IGG.
In Uganda, the Inspector General of Government is also the National Ombudsman, while the duties are specifically handled by the Director of the Ombudsman Affairs.
The Directorate is also tasked with carrying out systems studies in various Government Departments and Institutions which are continuously complained about by the general public, with a view of identifying long-term solutions to systemic bad governance or disrespect for the rule of law.
In their duties, the office says non-payment disputes amounted to 220, especially delayed or non-payment of gratuity, allowances, salaries, and pension.
Beti Kanya, the IGG, who is also the National Ombudsman says that under this category, there were also many instances where the complainants did not fulfill some requirements, with others filing inconsistent documents or filing them late.
She was speaking on the Fifth World Annual Ombudsman’s Day which takes place every second Thursday in October.
Kamya used the occasion to explain the functions to the public and launch an awareness campaign for the public to know the extent to which the office can be used in handling disputes.
Underemployment disputes, most cases relate to irregular recruitment, especially in local governments, ministries, departments, and agencies.
The Acting Director of Ombudsman Affairs, Justus Kareebi says they have proved many cases of people being recruited without fulfilling the requirements of the recruitment process.
Asked about what happens when such irregularities are discovered, Kareebi says the agency has several options regarding sanctions, including recommending reversals of the appointment, recommending punishment of the officials involved, or prosecution where there is a criminal element.
This year’s theme of the day is “Resilience, Respect, Resolve,” according to International Ombuds Association.
Kamya says they are now investigating other public service sectors including Mulago hospital, the roads sector, and others, and reports will soon be made.
Going forward, the IG says they have started holding community engagements (Baraza) to encourage the common citizens to demand better public services through the office.
One of the achievements, according to Kamya is the arrest of the Fort Portal City Clerk, Moses Otimong, last week, after the residents at their first Baraza accused him of abuse of office, especially absenteeism.
Otimong was arrested on the orders of the Deputy Inspector General of Government, Anne Twinomugisha Muhairwe who presided over the Baraza.
Kamya says such public hearings will be extended to other cities and local governments.
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